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About e-mail Spoofing |
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Spoofing or Forging of our e-mail addresses
Some spammers launch e-mail campaigns that look like messages sent by us.
We, as well as other respected names, are the victims of spammers who are forging (faking/spoofing) our e-mail addresses. It is totally beyond our control, and we regret very much that we cannot stop it.
We have nothing to do with such spam, which is a misrepresentation of our good name.
Zapp has a zero-tolerance spam policy. Zapp does not practice and strongly oppose the act of "spamming" or sending unsolicited commercial e-mail (UCE) in any shape or form.
If you have received such spam e-mail we are sorry, but emphasize that it was nothing to do with us and was beyond our control.
What is E-mail Spoofing? (Faking or Forging)
"E-mail Spoofing" is the latest nasty trend in spam, it is the practice used by many spammers to falsify the header information in their e-mail advertisements. By changing the header information someone can make the e-mail appear to come from whoever they choose.
Hackers are now routinely stealing the e-mail or web site identities of many people on the web, and using them to send millions of pieces of junk advertising or offending e-mails.
The average person on the internet doesn't yet understand what's happening here, and many legitimate companies are obviously being victimized.
How You Can Help Us - Handling Spam Spoof
If you ever receive such spam-mails that look like messages sent by us, please do this:
1. Report the "spoofed e-mail" to us at cs@gozapp.com.
- Send the original spoofed e-mail as an attachment. (See the "send" menu of your e-mail program). Sending the e-mail as an attachment is the best way to preserve the "header information," which makes it easier for us to trace the true origin of the forgery OR
- If you cannot send the forged e-mail as an attachment, forward the e-mail, and include as much of the header information as you are able to maintain.
The headers we need are well labeled and look something like this:
X-Sender: someone@domain.com
X-Sender-IP: [10.1.2.3]
X-Date: Tue, 17 Jan 2010 20:12:06 +0000 (UTC)
X-Recipient: you@domain.com
X-OUID: 1
To find the header information, configure your e-mail program to show All Headers (this varies from program to program).
To track the actual sender of a particular message, we need this "extended headers" information.
If you simply forward an e-mail message to someone, these headers will be lost, so whenever you are reporting spam be sure to cut-and-paste the message header from the spam message and send it in the body copy of your e-mail message.
Please understand that we will not be able to respond to all of the e-mail reports we receive.
2. Report spam to your ISP
Report spoofed e-mails to your ISP and notify them that someone has stolen our e-mail identify.
Be sure to cut-and-paste the message header from the spam message and send it in the body copy of your e-mail message, as described above (1).
3. Never respond to requests for personal information that may be contained in the forged e-mail.
4. Please don't do anything which might result in Zapp being wrongly blacklisted as a spammer.
Thank you for your help and understanding.
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